Frequently Asked Questions

My dog/cat has not tried a vacuum groomer before, how to get started and what should I pay attention to?

When use for the first time, you can let your dog adapt slowly from the 𝗲𝗰𝗼 mode. We suggest comforting it with our grooming brush before trimming and treating your pet with snacks to avoid getting too nervous because of the vacuuming noise.

Would this product work on a long-haired cat with a very thick undercoat?

Yes, we suggest brushing out the cat's undercoat thoroughly with the grooming brush or de-shedding brush and cutting the longer fur with the electric clippers without guide on it, before using the guide comb for final trimming for length.

Will the clipper cut through matted fur on a small dog without pinching its skin?

Yes, it would effectively trim a dog's matted fur. Just make sure to go slow and use a guide comb when needed to avoid nicking its skin. It works better if you brush out the fur first.

How do I clean and maintain a pet grooming vacuum?

Regularly empty the dustbin, clean the brushes, and replace filters as needed. Follow the manufacturer’s maintenance guidelines for long-lasting performance.